Service boundaries · Version 1.0 · 23 August 2026
Clear before anyone pays.
These public terms explain the starting boundary. Only a written proposal accepted by both sides defines a paid project. The registered legal identity and jurisdiction-specific contract details must be completed before accepting payment.
Free audit
The audit is an initial review of one repeated process. It may include a fit/no-fit view, likely direction, and starting range. It does not include building, testing, account connections, credentials, data migration, or a detailed technical specification.
Scope and price
“From” prices are starting points. The accepted proposal controls deliverables, exclusions, assumptions, schedule, acceptance tests, support, cancellation, and payment. The standard pilot is a one-time scoped fee beginning at 4,900 MAD—not a monthly Mezz AI charge—with 60% due before implementation and 40% before production activation. Client-owned third-party tools are billed separately, and optional ongoing Mezz AI support receives its own quote.
Third-party tools
Hosting, n8n, messaging, email, CRM, calendar, storage, payment, and AI usage are separate unless expressly included. Client-owned accounts and direct provider billing are preferred. Provider availability, approval, pricing, and outages are outside Mezz AI’s control.
Client responsibilities
The client must have lawful access to accounts and data, obtain required notices and consent, provide accurate information, nominate an accountable owner, review messages, and provide decisions on time. Passwords and API keys must never be submitted through the public audit form.
Testing and results
A project guarantees only the acceptance behavior written in the proposal. Demos use synthetic data and do not promise identical results. Revenue, savings, platform approvals, or uninterrupted third-party service are not guaranteed.
Human review and publicity
Admissions, hiring, payroll, credit, health, and other significant decisions remain under responsible human review. Client names, testimonials, data, and measured results are never published without separate written permission.
Résumé français
L’audit gratuit n’est pas une réalisation gratuite. Seule une proposition écrite acceptée définit le périmètre et le paiement. Les outils tiers sont séparés, les comptes restent si possible au nom du client, les décisions importantes nécessitent un contrôle humain et aucun résultat client n’est publié sans autorisation écrite.